CS as great as your favourite novel!
Cecilia from the customer service team has been truly amazing. She updated my card and helped me with my points and an old in-store order I thought I had lost.
I'll be back online or in one of Waterstones stores soon!!!
July 11, 2023
Unprompted review
Reply from Waterstones
Hello Valentina,
Thank you for your feedback. I am delighted to hear that Cecilia was an amazing help when updating your Plus Card and adding on on your old points. I will be sure to share your lovely words with Cecilia!
Best wishes,
Waterstones Customer Support