Steer Clear of this rental company
despite the fact I told them i had already bought comprehensive no excess car hire insurance at the time of booking the rental through an agent, they tried to sell me more insurance. Took a £1,205 holding deposit from my credit card and when I brought the car back in perfect condition they said there was a small scratch of 40mm right underneath the bumper and charged me £350. I have no way of knowing if it was there before or not as I wouldn't normally get underneath a car to look for such things. I did not bump the car so I am very suspicious. Will never deal with this company again.
renters beware !!!!
Reply from Green Motion International
Hi J Leisten,
Thank you for taking the time to share your experience with us.
We are truly sorry to hear that you were charged for damage as we do appreciate that no one wishes for this to happen to them. Our customer services team are happy to review any damage charges to ensure that all of our procedures were followed correctly and that the charge has been made fairly and is justified. We ask that you contact us using the form at www.greenmotion.com/contact for us to investigate the charge for you.
Thank you for your assistance.
Kind regards,
Green Motion International Customer Services.
Update - After looking into this, I must confirm that this damage charge has been found to be valid by our customer services team. We sincerely apologise for any inconvenience that this may have caused you. Thank you for your understanding.