Bit of a problem Sutton branch 02 wanted original box and content before switching up from I phone plus to I phone 14 pro they said it was a new 02 policy or they couldn’t recycle it or sell it refurbished Had to travel home 8 miles wasted journey not happy and search for box everywhere in my home found it contacted 02 and they said I was told wrong information was angry a wasted bus ride.

Went to Epsom Branch 02 and they said no problem I got my switch up