Hello Nazzal,

We apologize for any inconvenience you experienced with our service. We understand that the delay you encountered due to your location in the Middle East made it difficult for you to enjoy your gaming experience on Shadow.

We want to clarify that Shadow is currently not available in the Middle East, and our website does not provide the option to select the Middle East as a sign-up location for your address. We cannot guarantee the performance of your Shadow as you are located in an unsupported region.

To provide the best gaming experience, we currently offer Shadow in the following countries: Metropolitan France, United Kingdom, Germany, Netherlands, Switzerland, Belgium, Luxembourg, United States (excluding Hawaii and Alaska), Italy, Sweden, Denmark, Austria, Canada, and Spain. These regions have data centers that can offer lower latency and better performance for our users.

We advise users to carefully review our availability before making a purchase to ensure compatibility with their location.

We kindly request that users provide accurate information during the checkout process and adhere to our Terms of Use. Providing false information violates our terms, and we encourage all users to review our Terms of Use to ensure compliance: https://statics.shadow.tech/terms-of-use/tc-GB-b2c.pdf

We apologize for any frustration or misunderstanding caused by the situation and appreciate your feedback. If you have any further concerns or questions, please feel free to reach out to our support team. We value your feedback as it helps us improve our services.

Thank you for taking the time to share your experience, and we apologize for any inconvenience caused.