Good quality items and value for money but no refund
The items I have received were excellent quality and value for money. However, I had returned a few items and have yet to receive a refund. I have emailed customer service but hve not had a response.
Reply from DUSK.com
Hello Athena
We're so sorry to hear about the experience you've had with us this time round. Thank you for reaching out to share your feedback!
I have looked into this and can see that I responded to you shortly after you review and processed the full refund for you.
We hope that you can accept our apologies for the delay in this but that the matter is now resolved.
I hope that you allow us the opportunity to do better next time. We really strive for five-star service and are so sorry we've not achieved that this time round.
If there's anything at all that I've missed or anything we can do further, please do respond to my latest email to let me know.
- Abby x