Hi Kevin,


Thank you for your feedback and we are sorry about your experience on this
occasion. I am sorry that you have been unhappy with our returns policies. We
aim to satisfy all customers and I regret to hear that we were unable to achieve
this. 
 
Our team are always looking for ways to improve our products and service to give
our customers a better experience, so your feedback is important to us. 

Kind Regards
Brooke

Customer Services