Hi Kay, thank you for your review and for speaking with me today. I was sorry to learn of the recent frustrations when using the our Pulse 7 units located at your local ASDA.

As explained, the posts had been sold onto the end user with a service agreement. Currently this service agreement has ended and our business team are speaking with ASDA to discuss repair and or renewal of the charge points. Rest assured, we are doing our very best to achieve an outcome as soon as possible.

Regarding the bp pulse app. We have recently made some improvements to the supporting platform for the app which will now allow our app development team to start rolling out improvements to the app and ensure a more robust user experience.

We have recently developed a relationship with Zap-Map. Any charge post reported via Zap-Map will be fed back to our Network team. My colleagues will investigate and take action where needed. The team will also make sure to provide an update via Zap-Map. I would strongly recommend using this process if you do not have the time to make contact with our customer care team.

We look forward to keeping you energized. ^Eugene