Brought a faulty coffee machine
Brought a faulty coffee machine, £350+. Was told to either send it back and wait to see what happens (reading other reviews, seems like a bad idea) or buy a new one and hope they see the item as faulty. No exchange offered for their faulty goods. Rude, short, unhelpful staff. Closing my ACC and never using again, do yourself a favour and stay clear
Reply from Very
Hi there,
Sorry to hear the item is faulty and that you are unhappy with the service received. We’d like the opportunity to put things right for you.
In a moment, you’ll receive a notification from ourselves asking for your details, including telephone number and account number. If you could confirm these for us, a member of the team will be in touch as soon as they can.
Thanks
Stuart