The online Customer Service element is becoming progressively worse. Over the past months I have experienced: trades not being executed, incorrect advice on availability of certain classes of OEIC’s, not answering specific questions and just giving a general response. It is a shame, but I suspect there are changes taking place internally which ultimately are compromising its customer service “edge”. If the customer service element has gone there are plenty of lower cost platform’s.

*** Many thanks for your swift and courteous response but my posting on Trustpilot was after messages to Customer Service and also a telephone call both to and from HL. I was advised by a Customer Services Manager they would review the issues, but as I indicated many customers would have just moved their account, I have given HL a period to review my account - transferring to another platform with all the associated potential hassle is not something to undertake lightly. However, neither is ongoing sub standard service. I can provide email/ contact details should you wish to investigate further. My last call - from a Manager HL was the morning of 28/3.