The site is easy to navigate and book
The site is easy to navigate and book. I had questions and needed help after the booking
No one was getting back to me for a few days and the booking was not confirmed yet I had no explanation why
After repeated attempts finally someone from Globus got back to me with a price increase, although I have already placed my deposit and the price should have been locked. The explanation was the the taxes were not calculated properly
I recommend more immediate and clear communication with the customer and respecting the price as advertised at the time of booking
Reply from TourRadar
Hi Zoia,
Thank you for taking the time to share your feedback and booking experience.
We regret to hear you had encountered a bit of a wait while your operator was working to get your tour confirmed, as sometimes they need a bit of time to secure any extras such as single supplements, but do their best to get back to you as soon as possible.
With regard to any pricing discrepancies, our team will be happy to reach out to your operator and better review this as to prevent any similar confusion or miscommunication in future.
That said, we are so happy to see you have since been confirmed on this fabulous adventure and we look forward to assisting you leading up to departure. Again, your feedback is always appreciated as we work to constantly improve the platform for all travellers, and we will remain available to your 24/7 via live chat and phone for any assistance you may need.
Kind regards,
The TourRadar Team