Hello Julian, thanks for your review.

I'm really sorry to hear that you couldn't get the product to work - that's very disappointing.

Please contact one of our excellent customer services team and they will be more than happy to help with any problems.

And don't forget about our 'no quibble' 100 day money back guarantee, if you're still not completely satisfied.

Our friendly team are waiting to help - you can call us free on 0800 999 66 55, between 8am and 8pm seven days a week.

Please accept my apologies again but I hope you'll give us the opportunity to put this right for you.  Thanks.