Joined about a week ago won on £500 on…
Joined about a week ago won on £500 on roulette withdrew my money and was in my bank within a few days. Played again following week won £2100 went to withdraw and wouldn't let me, asked for details which I sent then while I was waiting for a response lost the lot. Criminal company that will take your money but won't let you withdraw, never had this problem with any other site. This is a crafty way to get around the reverse withdrawal ban and quite honestly genuinely dishonest. I hope karma catches up on this company and gives them everything they deserve.
Reply from MegaCasino UK
Hello Jono,
We are sorry to hear that you had a bad experience with your withdrawal.
Our concern is first and foremost always the protection of our players. This process has the advantage of creating a secure and trustworthy environment to play at our casino.
We have different options available to our players to protect their winnings if they are waiting for verification to be complete for example 'Cooling off'.
I have placed a link below to our Responsible Gaming page if you would like to see the different options we provide our players;
https://www.megacasino.com/responsible-gaming/
We would love it if you could update your review with your username so that we can look into this further for you.
If there is anything else we can help you with please feel free to get in touch with us via Live Chat or e-mail support@megacasino.com