Dear Benjamin,

I'm so sorry StepLadder hasn't met you expectation and you don't understand how the draw works.

The draw happens every 7th of the month and all our Members get emailed reminding them to log in and see if it's their turn to be drawn and receive their money. From there you should see a sequence of screens which let you know if this is your lucky month and what the next steps are.

I'm going to drop you an email (to the address you registered at StepLadder with) and explain in more detail, then you also have a direct line to me to make sure you are happy and everything is clear.

Once again, I am very sorry that you've been disappointed. We aim to delight each and every StepLadder Member.

Best Wishes,

Lucy Mullins
StepLadder Co-Founder