DO NOT ORDER
My order was shipped on November the 27th, days after I placed it. My parcel shows that it's in Belgium since December the 7th. Almost a month after I've placed my order and I've been trying to reach them. Customer support is very poor. I should have read the comments before I placed my order. I am still trying to reach them via tickets, Facebook, Instagram. I feel that they're avoiding their customers. I am disappointed, frustrated and I feel that I've been scammed by The Ordinary.
P.S. Ordinary, don't attempt to block me, I have many accounts to reach you out
Reply from The Ordinary
Hi there,
Thank you so much for taking the time to share your experience. We are very sorry to hear that you experienced a delay in receiving your parcel and a solution from our Service Team. We assure you that our response times have been restored, and we are here to promptly assist with any order-related queries you may have.
We hope your order issue has since been resolved. Should you need help with a future order, please don't hesitate to contact us via theordinary.com/contact.
Thank you for your understanding and patience.