As a first time author the process was so well explained and laid out from the start. The schedule of what happens when was beautifully documented and the schedule adhered to. There was a few times when I requested an extra edit or something outside of the schedule and they were so accommodating. Nothing was a hassle or too much trouble. The editing, design and back room support was amazing. I am thrilled with the result and cant recommend Grammar Factory enough in supporting authors in getting a great result. Thanks so much.