Next has gone really poor in regards to service.
Deliveries are late( not sure if it’s Evri issue). Items come in half’s. I have had 3 pj sets in a row arriving with only one part of the set in the parcel and yes they were charging me corsets. I order adult boots size 7 and I receive pink solver ballerinas fora 5 year old. I’m obviously charged £70 for the boots .
It requires constant phone calls and chats. Returns and refunds take ages! I have a cash account so we are talking waiting for large about of money to be credited back .
I have been using Next for many many years and it’s quite upsetting that it became such pain. And now with delivery costing £4.5 and pick up£2.5 one would expect the service ! There is more but I’m so fed up , I don’t want to waste more time