Grandaughter came to try on her dress
Grandaughter came to try on her dress. The zip would only unzip down to the waist, so was unable to step into it, or get it over the top half of her body. So very disappointing.
November 11, 2022
Reply from Monsoon
Hi, we're sorry to hear this and you are welcomed to return your purchase back to us. As advertised on our despatch emails and on our Help Centre we are now paperless, please click the 'paperless return' link on your despatch email or visit our Help Centre here: https://help.monsoon.co.uk/hc/en-gb/articles/4409371409809-We-re-now-paperless-how-to-return-your-UK-or-ROI-online-order- for details of how to return your order. Many thanks, Monsoon