I was never notified of shipping status and had to inquire why it was taking so long -- upon asking, they finally reached out to the manufacturer and let me know of a delay.
Once my order arrived, alas, I only received one of two items I ordered, and it was defective.
I gave them 2/5 because I was granted a refund -- BUT this whole process and ordeal took well over 2 weeks for 2 simple items. Truly a disappointment.