Last contact with the project manager was to say someone would arrive to do work on Thursday 20th October. Noone turned up. Have not been able to get through to anyone but the sales department since then, left messages with them, no response. Have messaged the contracts manager by text as phone doesn't take answerphone messages - no response. We have sent letters, as advised by Citizens Advice, and they haven't responded to that either. This build started in May and is still not finished. They have the majority of our money so they clearly do not care. I have started to complete the snagging list myself as it is clear they do not plan to send anyone on site to finish the work. Cannot use the GGF conciliation service as the build is not fully complete. This is my 3rd review as it seems contacting customer complaints is a total waste of time!