Absolutely awful service
Absolutely awful service. They are no where helpful. I had a flight booked originally on the 2nd of February 2022. I asked a few days before the flight if it was going to happen they said yes. It was cancelled and they offered my money back or to reschedule the flight for the 05/02/2022 to which I said yes re-schedule it. I receive an email with my ticket. On the day of the flight they said I was in the system but not on the plane???after which they told me to go and ask a help desk located in the airport. They said i cannot board the plane, and that the only way for me to fly on the day is to buy a new ticket, and the money to the newly bought ticket would be returned. I sent e-mails pictures of boarding passes and they said it would take them 2 months to process my issue. 10 months later I did not receive any answer so I emailed them. They returned the money for the first flight which was 150lev cheaper. The money I got refunded was not even the full amount! People are struggling to make ends meet and they don’t even bother to fix your issue and in the end they return not even the full amount of money. Absolutely unbelievable! I would never recommend flying with them, super unprofessional!