We wanted to look at fitting-out our utility room, and had so far not enjoyed our experiences at several of the larger outlets. We regularly found poor communication, staff not bothering to review our room dimensions & requirements ahead of appointments (despite having emailed details well in advance) hard selling, poor quality, and failing to listen to our wishes - to name but a few frustrations.
We'd not used Howdens before, and made an appointment to visit Catterick branch - expecting a similar experience.
What we found couldn't have been further from the truth!
Meg was on time, communicated clearly, she was pleasant, knew the design software inside out (which made for a lot less wasted time, compared to other suppliers) knew the products really well, listened carefully to our brief, and couldn't have done more to hone the design until we were happy with the end result. Nothing was too much trouble.
Since our appointment Meg has continued to support our project, has been easy to reach, and responds quickly to requests for a call-back.
Any other staff we've spoken to at Catterick, have also been good, clear communicators, along with being friendly and helpful to deal with.

A breath of fresh air, and a credit to the Howdens brand. Well done Catterick team, and particularly top marks to Meg!