20th July I used Nationwide home emergency on my house & building insurance, as our shower failed and my wife was just out of hospital. CET sent a plumber out and he said it needed a new cartridge, three plumbers and eleven weeks later, still no shower, as they always bring the wrong part. Not fit for purpose and neither is their complaints department RSA, who does not reply to emails or phone calls. They Home Emergency contractor, CET are in competent.