Good Afternoon Samantha,

I am sorry to hear about the damage to your order. I can see that you have emailed us regarding this matter. A refund has been raised for the damaged item which you have received and a confirmation email has been sent to you. I hope you will consider shopping with the Range in the future as we would like the opportunity to prove that this was not indicative of the service we offer. I apologise for any inconvenience and disappointment caused by your experience.

Kind Regards

Judy