We got this personal alarm for our mum so we could have some piece of mind when she was alone. Initially all whet well. Mum was gaining confidence even doing the monthly test. Then a couple of weeks ago she pressed her alarm and the was no response nothing after 20 minutes I cancelled the call. Mum was crying at this point saying no need to have the alarm no one cares. I rang to inform the company about this and was told someone would get back to me 3 days and no one got back to me. So I emailed them explaining what had happened. They didn't reply. So I rang and cancelled the alarm, the young lady I spoke to was very apologetic and said she would get a member of the team to call me. The person that called me is in the wrong job he was not concerned about what had happened or how we feel about the company that he is working for he had no answers to my concerns. they were the most expensive of the companies we looked at' they don't do what they advertise.