My wife has just had a hip operation and the shower has no hot water, and we have a Ukrainian family living with us. And we have home emergency insurance for years and never used it. Spoke to Mary on Tuesday and she sent someone out, he could not fix it, so they said they would send someone else. Chased on Wednesday with Nicola who said someone would be out that day. Spoke to Elliot Moss Thursday, who said he would phone me back with when an engineer would be with us. Never phoned back!!Just spoke with Mohammed, who said I would get a call back within 24 hours. Lucky a water main had not broken, we would have drowned by now! CET Home Emergency is a disgrace