Absolutely shocking customer service
Absolutely shocking customer service. Bought a reconditioned AC unit and it has a fault with the compressor. Has been faulty from the day it arrived, sent pictures and 2 videos of the fault, but they are blaming me for poor ventilation of the unit despite following the instructions in the book. Save yourself the hassle and buy from anyone else. Rip off merchants.
EDIT
They did eventually refund me for this unit, less a small fee - so sorted in the end.
Still way more hassle than it should of been, could all of been sorted with the first phone call...
Reply from Appliances Direct
Good Afternoon Jamie,
Thank you for your review. We appreciate you taking the time to contact us.
Please accept my apologies for the issues you experienced with the faulty Air conditioner. I understand this is frustrating, and I apologize for the inconvenience caused. It is certainly not the experience we expect our customers to have. While we ensure that our engineers rigorously test each product to function correctly, I am sorry that this did not happen in this instance. I want to assure you that our Refurbished Team will review your feedback so improvements can be implemented in the future.
Due to this, I have emailed you with the following steps; if you can reply directly, then I can resolve your issues as a priority.
Should you have further questions or concerns in the meantime, please do not hesitate to contact me.
Kind Regards,
Jackie