A VERY GREEDY company!! In the past it was easy and to sign up with take lessons. I was also able to speak to a real administration person over the phone for help ! Well, not anymore! Recently I signed up my daughter again for voice lessons and it was confusing to say the least with no real person to help. After the sign up apparently I was tricked to sign up for some subscription. There was nothing saying that I was going to have to pay for anything (except what I already paid for). All I remember is some image popping up in front of my submit payment and I clicked on it to get it out of the way so I can finish signing up. Or I clicked on it after I paid to get the pop up it out of my way. There were no emails to me confirming that I signed up for a paid subscription at all ever!!! Nothing. So then I find out I was being charged $14.99 a month for something I never used. When I requested a refund and explained what happened all they were willing to do was refund me ONE payment. Yeah, this company is RICH! Yet they are so greedy they couldn't even refund the other $14.99! Yeah so no longer will I use this company. I may just go around them and continue to PAY the teacher what they deserve and not let this greedy company take a profit from them. I suggest everyone do this. It's better for us and the teacher. Take out the greedy middleman!!!