Stayed at Crutherland House Hotel on 20th May. Booked an overnight spa night for my friend's 70th birthday. Room a disgrace for a supposed 4star Hotel. Large water stain on wall over radiator, splash marks on wall next to bed, wallpaper peeling off in bedroom. In bathroom, cracked sink, plaster on ceiling burst, toilet flush loose, rust on bath and accessories. Evening meal service poor, brought main meal out just when we got starters, sent back and when returned was warm (obviously had just sat under heat lamp)but not hot unable to finish meal as had got cold!!
Unable to offer room change, voucher for afternoon tea given! Have contacted customer service at head office, no response.