I ordered 36 antique brass cup handles in the sale for a kitchen renovation project. I really wanted to test the quality of the product because they were significantly cheaper than armac martin handles which is the retailer that my kitchen maker recommended. I can’t knock the quality of the handles themselves, hence 2 stars. They seem solid and decent quality. HOWEVER, the overall delivery and communication from Cox & Cox has been woeful. The handles arrived in 3 separate deliveries over 2 weeks - in batches of 4, 21 and 11. There was no communication around the separate deliveries so each time I got a parcel I just had to wander where the rest were. I now have all 36 handles, of which 23 come with matching screws. When I sent an enquiry regarding the matching screws for the other 13, I was told that they were not supposed to come with screws in the first place and therefore they couldn’t send me the missing screws. So, if they are not supposed to come with screws, why did 23 handles come with screws? I will now pack everything up and send it back for a refund - just a dismal and disappointing experience.
Basically, I take this as a lesson learnt that sometimes it is just better to go with a recommended retailer and pay the extra money for quality AND service.