Re: Bank of America Dispute Claim ID: 220217513730

I'm 65 years old. I am also a full-time hospital worker. I can't retire, as I live paycheck-to-paycheck. My social security isn't nearly enough to live on. Bank of America has been receiving my direct deposit from the hospital where I work (Eisenhower Medical) twice a month for almost two years now. The local Bank of America branch is the only branch in town, with the inside recently closed (sign on door says "temporarily closed"). The one drive-thru ATM and two exterior ATM's are still open.

My direct deposit hit the bank overnight on 2/16/22. I was elated, as I was facing shut-offs. I went to the ATM and withdrew cash from the Bank of America ATM, to be able to pay my rent (which was already late, and needed to be paid in cash).

On the morning of 2/17/22 I drove back to the ATM, to put some of the cash back, $1100, so that I could pay a few more urgent bills online, including my utilities. I needed to pay my SoCal Edison bill asap, as it is part of a "pandemic payment arrangement," which offers forgiveness of the past due amount. Otherwise, I will owe almost $2000 in the accrued past due amount, and I'll be scheduled for shut-off.

I needed to pay my AARP UnitedHealthCare Medicare Part G bill online, already two months behind, scheduled for cancellation.

THEN...the Bank of America ATM ate my $1100, all in $100 bills! The screen displayed a message saying "there was an error..." and then the most bizarre question, "approximately how much did you deposit?" I manually entered the amount I deposited, "$1100."

Next, the ATM dispensed a receipt to me showing I was credited $300??? The receipt states "We apologize for the inconvenience. We created an issue record that will be attached to your transaction." WT&???

What is going on? Where is my money? I work too hard for this. I have been working long hard hours at the hospital, without complaint. But, I am convinced that the people at Bank of America really couldn't care less, as if I'm annoying them.

During my first call to B of A checking on the status of this claim, the customer service rep "giggled" when I said "I can't afford to wait days or weeks to get this resolved." I was told "you should see a credit in two days..." Two days. Great. :(

Then, three days later, nothing. I then called again, and was told "whoever told you two days gave you incorrect information, you need to wait at least 10 business days...could take 45 days." WT%!!!

I CAN'T AFFORD THIS! I need my money, the $800 ($1100 cash deposit, credited for $300, $800 difference) that I worked hard for. What a true disaster for me.

If B of A cared at all, they would have credited my account by now, and then continued on with their investigation. But, even with their billions of dollars...no...me, the "little guy" has to wait,...wait...wait, and go without my money, the few dollars I NEED TO LIVE ON.

Today, I can't shop for food. Today I can't buy gas for my truck. I am so distraught I don't know what else to do.

I have really changed my mind, and my feelings about Bank of America. Clearly, I don't matter to B of A.

I will make sure to warn everyone I meet: Bank of America doesn't care about you as a person...at all. Sure, they're real sweet as long as you give them access to your money, and have no issues.

But, if you have a problem, YOU WILL REGRET doing business with Bank of America.