Hi Bev,

Thanks for your feedback! We're very sorry to hear about the difficulties you experienced trying to get into the space and that you subsequently incurred damage to your vehicle.

Our advised steps in instances like this can be found here: https://help.justpark.com/hc/en-gb/articles/206612608-What-happens-if-my-vehicle-is-damaged-whilst-parking-

Should you ever need assistance from us please reach out via https://help.justpark.com/hc/en-gb/requests/new and we'll be able to assist further.