Good Morning,

Thank you for taking the time to leave a review. We are sorry for the quality issues you received with your bed frame. Its very disappointing to hear.

I would like to assure you that we not only welcome your feedback, but also take issues like this very seriously, and we are constantly reviewing orders like yours as part of our continuous learning and improvement program.

We have various layers of quality checks throughout the manufacturing process, and also a final Quality Control officer in place to ensure that we avoid issues like yours at all cost. We are very sorry that this process has not worked effectively on this occasion. On the very rare occasions like this, when such problems occur, we record the details and review them regularly in management meetings, as part of our constant ongoing effort to improve our services and products. The managers involved in the Workshop, and the Quality control officer will be made aware of your concerns and we will endeavour to make changes wherever we can and manage individuals concerned accordingly.

The replacement parts can be made and dispatched much sooner than the date given to you, however what is causing the slight delay is the availability of the assembly team in your area. Please accept our apologies for this. We can of course deliver these to you sooner if you wish with our flat packed delivery couriers.

Please do not hesitate to contact us directly if you have any further questions or queries regarding your order.

Once again please accept our apologies for the inconvenience caused to you.

Kind Regards,

Marie - GLB Team Leader