Steer clear!
Same as some others - cancelled my subscription on my end (it said on my screen 'Restart Subscription') because the box was full of veg that was not nice and the portion sizes are too small for a family with growing teenage boys! Not to mention all of the individual packaging waste! So much. We cancelled it in plenty of time but then got an email about a next box. The agent asked if I had a screen shot of my account showing 'Restart Subscription' I said no, why would I screenshot it?? I just carried on about my day knowing I had done what I needed to do. And of course it didn't show it now as the agent had apparently closed it...
Oh and then she asked if I couldn't afford it. Spoke to a manager, who can do nothing. It will be going to debt collectors if I do not pay. I told them to crack on. I hope the vulnerable, isolating or less literate are being looked after in scams like this, but I doubt it.
Reply from HelloFresh UK
Hello Gemma,
Thanks for leaving us a review. We appreciate your feedback.
We're sorry to hear you had issues with canceling your account as. To cancel your account online all that you need to do is go to our website then click on 'account settings' then select 'plan settings' and then 'stop my deliveries'. Here's a link to more in-depth cancellation instructions on our help center should they be needed:
https://www.hellofresh.co.uk/about/faq?categoryId=GB-FAQ-MyAccount&questionId=enGB-FAQ-item-Howtocancel
If the subscription wasn't canceled prior to the deadline and the payment for the box failed, we still send out the box as per our Benefit of doubt policy. We wouldn't want to leave you without food for the week just because the payment for it failed but I do understand that in this case you were not expecting another box as you were under the impression that your subscription was canceled.
I would gladly look into this matter further but in order to do that I would need your customer ID in order to be able to access your account. We would gladly issue a refund instead of the credit applied on your HelloFresh account if that would suit you better. Please provide the ID in a reply to this email and as soon as we have it, I will gladly get in touch. You can find this in your account settings under Account Info, or simply by following this link: https://www.hellofresh.co.uk/account-settings/account-info.
Kind regards,
Nika
The HelloFresh Team