Good Morning,

I am sorry to hear about your experience with your online order. This is not the service we aim to provide for customers. I can assure you that this feedback will be sent to all relevant departments so we can review this and see how we can improve on the service that we offer as well as the customer's experience. After looking into this, I can see that our customer care team are liaising with the supplier in order to resolve this. Once we receive an update on this we will advise you further. We hope this gets resolved for you quickly and that despite this you will consider shopping with the Range in the future.

Kind Regards

Judy