Received my email stating prices were going up and that I was able to leave without penalty….. music to my ears as I’ve been with VM almost 18 months which is the contract I took out…. In this time I have had my internet drop out weekly and receive sales and marketing calls upto 3 times per month who really dont like being told “no I don’t want to change my package’ so much so I have stopped answering my landline phone due to their bullying tactics at trying to get you to pay more money for your service!! I rung yesterday to cancel with them and the advisor at first was friendly and explained it was his job to keep me as a customer and offered me the same package as I have now but 99p cheaper per month I declined as I have decided to go back to the provider I was with 19 years prior to signing up with VM … the only reason I left my previous supplier was we moved to a new build estate and they couldn’t supply me with broadband and phone at the time only a tv package thankfully things have changed and I can now get everything with previous supplier (sky) at my new address … the VM retentions team told me sky wouldn’t be able to handle the internet speed we need and he stated I could quote him on that it was never a problem in my previous 19 years with them!!! When I declined his offer of 99p reduction he put me on hold for the best part of 5 minutes then came back on the line AGAIN asking me not to leave and he can now reduce my bill by a further £7 per month I AGAIN declined to be put on hold again so when he came back on the line he proceeded to bad mouth sky to me and tell me if I didn’t return their equipment I would be charged £40 my reply that’s fine if you send me the packaging I will happily return now can I please cancel my service with yourselves he reluctantly did huffing and puffing at me down the phone. Thankfully I have received my cancellation confirmation via email, took me 40 minutes to cancel they really don’t want you to go once you’re with them !! I will certainly avoid in future.