Review of Thompson Creek Window Company


Rated 1 out of 5 stars

STILL WAITING

UPDATE: They actually showed up as scheduled, but did not have the material they needed for the rest of my window trim. Oh and they lost one of my windows and had to reorder it. Now my estimated install date for the 4 windows and ALL the window trim is now in March! What a joke! I have had a couple people try to help with this after my review, but no one can seem to place a priority on my project for some reason. That is a real shame.

We contracted this company, paid money down, scheduled the job. Our first date got pushed back two days before it was scheduled. When they did come, 3 windows were totally wrong, and the correct trim was not brought. We were told we would be priority and we are still waiting, 2 months later for our 3 windows and trim to be done. We were told our new install date was 1/13 and I just got a call that you don't have the material needed so it will be pushed back again... We have asked 4 times to be contacted by a supervisor with no response. The only positive thing is the installer that made us aware of the wrong windows and not having the correct trim. I am hoping with this review, someone will actually contact me before I have to take further action.

January 10, 2022
Unprompted review