Review of ExpressTest - Heathrow Airport Terminal 3 Forecourt Walk Through


Rated 1 out of 5 stars

Disgraceful Company

Disgraceful Company, with no moral compass, do not use, if you want to go on holiday!!!
Booked PCR fit to fly tests for my three children on the 14th December 2021.
Attended Test site at 8.10 am on the 16th December 2021. No Results back the following day by 10pm as per their promise on their website. So phone after 10pm, they said they would get back to me, they did not, so phoned a dozen times the following morning, even when we were at the airport.
They had done the wrong test i.e. a lateral flow rather than a PCR so we could not fly, but issued a fit to fly after our check in closed on a lateral flow, which is very wrong, based on the rules at that time.
Do not use this company, as they could not run a bath.

Ash, I have phoned and emailed and filled in your complaint form and not a reply!!!!!!!!!!!!!!!!!!!!

January 2, 2022
Unprompted review

Reply from ExpressTest

Hi Robin, Please can you give us more details via our online contact us form https://support.expresstest.co.uk/ we can look into this . Kind regards Ash

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