When I pay for a door to door service I…
When I pay for a door to door service I don’t expect to have to walk hour and half as Dhl have told me they have left at grocery market about 5 km away. If I find a contact lens supply company that actually uses a courier company that delivers to my house then I will probably switch to them.
Oh, and that 90 min walk, make it 180 min as I had to walk there twice as first time I went no one in grocery shop knew anything about my parcel and asked me to come back later.
Overall view, could try a lot harder.
Reply from Lenstore
Hi Alan, thank you for taking the time to share your concerns with us. It's not easy to read about your disappointing experience, but your feedback helps us to improve our services going forward. We will forward your comments so that this situation can be investigated with the courier and we hope to offer you a better service in the near future. As a gesture of apology, we have refunded your shipping charge. Best wishes, Team Lenstore.