Poor customer service
The wrong colour laminate was delivered, could not return to the store. Customer service did not respond to our calls or emails.
Reply from Direct Wood Flooring
Hi Lee,
Thank you for your feedback.
I understand you experienced issues with your order that were less than the 5* service we aim to achieve, I am sorry we are in this position.
I appreciate you taking the time to speak with me today, we pride ourselves on accepting all feedback in a positive light as we can only ever improve and gain further knowledge on how we can do better for our customers, so thank you I can't thank you enough for bringing this to my attention!
I have sent you an email as promised, and if you ever need me, moving forward, please do not hesitate to get back in touch.
Alexandra
Customer Success Team