The dinner shirt I ordered for my husband arrived in time for our do on Tuesday and was the correct item. However, when I opened the parcel the packaging was broken and torn. The garment looked like it had been on a shelf collecting dust as it had not been properly protected. I was offered a refund but as I need the shirt for 2 days time we will have to make do. Not good enough. Shame I have shopped at M & S for decades.