Hi Louise,

Thank you for taking the time to leave us this review, we really appreciate your honest feedback! Feedback is what helps us grow as a company to know what's good, what could be better, and what we need to take a hard look at.

I'm sorry to hear that you didn't receive your delivery. We are struggling to find any reports of these issues to our customer service team, please could you report this by emailing our team at milkman@themodernmilkman.co.uk? This way, we can raise this with your milkman to ensure that this is investigated and resolved for you, and you receive the high standard of service we expect for all our customers. We sincerely apologise for the inconvenience this has caused, and we really appreciate your support!