Booked a test for my partner and self at Glasgow test centre.
Staff that met and carried out the test were polite and professional.

I received my results within an hour, however my partners took over 3 hours. For some reason they could not send it to her email address. Phoned customer services three times and eventually got someone to authorise sending result to my email address. Caused no end of stress.
Shout out to centre manager Ruth for trying to sort out the issue in the first place.