I went shopping today with a pair of…
I went shopping today with a pair of boohoo boots on , I’ve only had them a month as I’m walking around the whole sole had loosened & was handing in by a piece of string , I had to go to buy other boots.
I WhatsApp a video to boohoo
& jack s was so so helpful in sorting this out for me , resulting in a refund.
Very impressed with his professional manner
Thankyou ⭐️
Reply from boohoo
Hello Sara,
Thank you for getting in touch and for taking the time to leave your review.
I'm really sorry to hear about the boots received from your recent order with our brand and the condition these had come to after a short period of time. However, I am glad to hear that when bringing this matter to the attention of our Customer Service team, Jack was available to have a refund processed and ensure that the matter was resolved in a professional manner.
I won't hesitate to pass your feedback onto, Jack, who will be thrilled with your kind words.
I hope you have a great day.
Please take care and stay safe,
Daniel