Review of Parcel2Go


Rated 2 out of 5 stars

Tracking hasn't worked for weeks

Tracking has frozen at 'collected' stage on my last 4 parcels. My main complaint is that there is no way of contacting parcel2go - phone line doesn't connect, emails are 'no reply' & live chat is a useless robot that can't cope with anything more complicated than 'where is my collection point'? If you report a missing parcel, you are told 'good news it's been found - but not where it is, (usually with a neighbour but recipient hasn't been told), or' your claim is not valid as you didn't insure'. Totally frustrating & unprofessional.

Update - i was contacted promptly and received an apology and a tracking update on the 3 parcels in transit which have now been delivered. Unfortunately pacel2go, (like so many companies), seems to invest in responding to complaints rather than preventing them but I am grateful to Stephanie for a speedy and appropriate response.

November 3, 2021
Unprompted review

Reply from Parcel2Go

Good afternoon ,

Thanks for your review; I'm really sorry to hear about the problems with your orders, and that you've had difficulty getting in touch.

I've contacted you via email to discuss this further; if you could respond at your earliest convenience that would be much appreciated.

Thanks,

Steph
Parcel2Go Customer Services