Hi Felicia,
Thank you for taking the time to share your experience with us. We are constantly looking at ways of improving our products and services and we will ensure to pass your valuable feedback on to our internal departments. If there is anything you wish to discuss or any assistance we can provide, please feel free to get in touch with our support team on resolutions@printerpix.co.uk who are ready to help.
Best wishes,
Sam
Printerpix Team