Hi SM, we're really sorry to hear this. If the issue is still there, please don't hesitate to contact our 24/7 LiveChat Service, we'd be thrilled to help out in any way we possibly can. You can do that here:

https://support.kraken.com/hc/en-us

We'd also like to point out that we have many different ways with which you can withdraw funds from your Kraken account. We have a neat overview of them here:

https://support.kraken.com/hc/en-us/articles/360000423043-Cash-withdrawal-options-fees-minimums-and-processing-times-

Wishing you an awesome week!
Kraken