I made one attempt to withdraw my USDT to my hard wallet. It seemed as if everything went through, and the withdrawal was successfully submitted.

I checked on it about twenty minutes later and discovered that the withdrawal had been cancelled. I then went to check the withdrawal address, and an error message popped up saying there has been a security change initiated by me and I would now have to wait 24 hours to withdraw. What security change?

I immediately contacted support via the online chat. It turns out they were useless, as after we chatted back and forth and I explained what just happened, I was told, we have no access to your account and I have no specific information about your account and to put in a support ticket. I did.

Support responded a few hours later and told me you must have made a security change and to try again in 24 hours. What security change?@

This morning, 24 hours later, I tried again. I filled in the withdrawal fields as required, and he immediately this same message popped up saying that I had attempted a security change and it would be frozen again for 24 hours. I am very upset.

I have been trading successfully on Binance, Coinbase, Crypto.com, Kraken... And never have I had this much difficulty.

Since I put in another to support ticket, that I have not heard back from gate.io support.

Customer service is everything. When you deal with gate.io, you're on your own.
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Now, after seeing the gate.io response, I am further convinced of how "insignificant" I am. I completed the KYC2 before attempting the withdrawal the second time. That doesn't explain why the second attempt also caused a 24 hr hold.

They constantly gave me explanations for questions I didn't ask, and never answered the question as to "why" was this hold initiated. I entered all of the correct information.

Oh well...I'm going to try again, one more time, and then I'll be running from this exchange. It's so frustrating, that if this next attempt doesn't go through, they can keep the money.

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Well, I was able to successfully withdraw my funds. As a client, you have to be prepared for an elaborate withdrawal process. Yes, it's better that way as it provides more security. But, the issue is that if things don't go right, be prepared to be very, very patient. After two 24 hr holds...I'm free! :)