Item not received
Ordered item for next day delivery, which didn't arrive and tracking didn't update to show on way. Cancelled for refund two days later which was given, I don't believe it had been been dispatched in the first place. Annoying as ordered next day for an occasion I was attending.
Reply from Quiz
Hey Tracey, I'm so sorry to hear your order was not delivered as promised. I can see that it was despatched from our end, however, it seems the order was lost in transit with Hermes. We put a lot of trust in our courier partners to deliver the orders safely and on time so I've made sure your feedback will be passed on to them so these instances could be avoided in the future. I hope we will see you again soon and provide you with the service you deserve ~ Arati