Some Tickets Couldn't Be Added
Some shown tickets just gave an error when trying to add to the basket. These were the ones I wanted most, too. The tickets weren't available on other providers, so I guess they don't actually exist.
I used to have this problem no end with European train booking on Trainline, but now it's creeping into the UK part too.
Only show tickets that are actually available, please! =P
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Trainine have replied. Read their reponse =P -- pretending that it's because multiple people are buying at the same time. This quite obviously isn't the case. I just tried to buy exactly the same ticket again and---shock horror---it doesn't work! :O -- who'd have guessed...
I didn't really mind before, but that response is so unprofessional. Just take responsibility for your errors, don't always try to blame someone else. This has made my experience significantly worse. I've adjusted this to a 2* review, instead of 3*, as a consequence.
Reply from Trainline
Hi Sam,
Thank you very much for your review. We are sorry to hear about this.
Fares are subject to availability, so if multiple customers try make a booking for the same fare at the same time, these fares are likely to be sold out very fast. As soon as they are sold out they are not available anymore for a purchase.
We give our best to keep our website updated with the latest details. But due to possible delays in the technical update and synchronisation between the carriers and us this is not always immediately possible.
You can opt for ticket alerts, which will notify you by email when rail operators release the discounted fares for the journey. This will give you a higher chance to get the price you are looking for: https://www.thetrainline.com/ticketalert
For further queries, please contact our customer service via https://bit.ly/35md1us
Thank you,
Iris