Hi,
Thanks for sharing your feedback. We are sorry that your experience did not match your expectations. It was an uncommon instance and we will do better.

Please feel free to reach us at info@giftexpress.com, or call at 1.844.800.6161 with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Thank you for your understanding.

Regards,
GiftExpress C.S.Team.